Our Return Policy in short
Return Policy

Please contact By Andrea before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts By Andrea and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 10 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return.  By Andrea suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

By Andrea will make a refund of eligible returns. The easiest way is to e-mail it to us along with a brief description and picture of your case.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within the time stipulated by the shipping carrier, By Andrea reserves the right to charge you a handling fee of 99:- SEK to cover return shipping and freight companies' administrative costs.

Happy shopping! 


All enquiries: webshop@byandrea.se